In alignment with our commitment to transparency and integrity, we want to clearly disclose that product prices and descriptions may vary on the websites of our retail partners.
We encourage you to visit the retailer's site directly for the most current images, products, prices, and descriptions.
It's important to us that you're informed Zeppy may receive compensation for some listings featured on our site.
Additionally, we want to be upfront about our use of affiliate links; our affiliations, including but not limited to the eBay Partner Network, support our mission to provide valuable content and offerings to you.
DELIVERY INFORMATION
WE USUALLY DESPATCH ALL ORDERS WITHIN 1 WORKING DAY OF RECEIVING CLEARED PAYMENT.
TRACKING YOUR DELIVERY
The despatch details you receive show the despatch date, the carrier and the tracking reference.
STANDARD DELIVERY
In the case of most UK deliveries, track the delivery progress of your order by going to the Royal Mail web page and entering the tracking reference.
UK GUARANTEED NEXT WORKING DAY DELIVERY
In the case of Next Working Day UK deliveries, track the delivery progress of your order by going to the Interlink web page and entering the tracking reference.
In the event of dispatch via a carrier other than Royal Mail, a similar tracking facility will usually be available via the carrier's web site.
Our carriers will normally attempt to deliver your order during their working hours, typically 09.00 to 18.00 Monday to Friday (excluding Bank Holidays). If there is no one available to receive the delivery, the carrier will leave a card explaining where your parcel is being held. Sometimes the carrier may attempt to leave the parcel with a neighbour, otherwise it is likely to be sent to a local post office, sorting office or carrier's depot.
If you have questions about, or are experiencing difficulties with your order, please message us through ebay. Please remember to tell us your name, post code, order number, contact details and the nature of your problem. We will endeavour to resolve the issue as a matter of urgency.
DELIVERIES TO THE UK
STANDARD DELIVERY - to mainland UK addresses usually takes 1-3 working days (Monday-Friday) Deliveries to the Isle of Man, Channel Islands and some areas of the Scottish Highlands and Islands may take longer.
If you do not receive your order within 5 to 7 working days from the date of despatch we recommend that you contact us.
UK GUARANTEED NEXT WORKING DAY DELIVERY : Available Monday-Friday
on orders placed before 3pm. Bank holidays excluded and the service is
only available to UK customers on selected listings. Order by 3pm Monday
to Friday and have your delivery the following working day (working
days being Monday to Friday). Order after 3pm on a Friday and up to 3pm
on a Monday and receive your order on a Tuesday.
OVERSEAS DELIVERIES
We regret that for overseas sales we can only deliver to the address at which the debit/credit card is registered.
CHANNEL ISLANDS- Delivery to Jersey, Guernsey, Alderney and Sark costs £4.99 and normally takes up to 3 working days from the date of despatch.
EUROPEAN UNION DELIVERY - Deliveries to most Member States of the EU normally takes up to 4-5 working days (Monday-Friday) from the date of despatch, although many order arrive sooner than this, and more remote locations can take up to 7-10 working days at a cost of £9.99 for the first item plus £4.99 for each additional item.
If you do not receive your order within 10-14 working days from the date of despatch we recommend that you contact us.
OTHER OVERSEAS DESTINATIONS
Orders for destinations other than the United Kingdom and EU Countries cost £14.99 for the first item plus £7.50 for each additional item and can take from 10-14 working days (Monday-Friday) to arrive, although many order arrive sooner than this. Please note that orders for these countries may be subject to import duties, taxes or clearance charges, which are the customers responsibility. The policy regarding these charges will vary from country to country. If you are unsure about whether or not duty will be applied to your purchase on importation we recommend that you contact your local customs office before placing your order.
If you do not receive your order within 21 working days from the date of despatch we recommend that you contact us.
ORDER TRACKING
To check your order status, just check your Purchase History under the history tab on eBay. An email will also be sent with tracking details once your order leaves our central warehouse so you can track your order.
If your order is incomplete, over-delivered or damaged, or if you wish to change or cancel your order, please contact us via the contact page or refer to the receipt which you receive with your order which has a comprehensive itinerary of returns and exchanges.
We regret that if customers do make cancellations of order by email we may during busy times be unable to cancel your order due to our swift despatch system.
VAT / IVA
VAT will be charged on all orders to destinations and is included in the price displayed.
Payment
We regret that we only accept PayPal for purchase on eBay.
Disclaimer: Prices and descriptions maybe different on retailers sites, please check the retailers website for the latest images / products / prices and descriptions. Zeppy maybe compensated for some of these listings.
When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission. Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network.
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